Exchanges & Returns

Exchanges & Returns

Exchanges

We do not offer refunds but can offer exchanges. We want you to be happy with your purchase!

  • Items labeled "Ready to Ship" on vikjetfinejewelry.com can be exchanged within 14 days of delivery to a UAE address or International address.
  • Contact us at contact@vikjetfinejewelry.com or +97144469898 within 72 hours to initiate a return with your name, order number, and reason. If your request is in line with our exchange policy, we will be happy to assist you!
  • We do not offer refunds for "reversal of decision" purchases.

Returns

  • Returned items must be unused with all VIKJET tags attached and in original packaging (box & pouch) with the sales invoice.
  • All discounted or SALE items are final sale and cannot be returned or exchanged.
  • Engraved, embossed, special order, personalized, and made-to-order items cannot be returned or exchanged unless approved by VIKJET.
  • Customers are responsible for all exchange shipping costs including taxes & duties.
  • If the item you wish to exchange for is lower than the price of the original item purchased, we will issue you a credit note in the form of a coupon code, valid for 12 months.