Orders & Pricing
In short: Our products available for sale are listed on our website. However, occasionally, we may be waiting for shipments from suppliers and it may cause delays in delivery. Also, we have high-quality standards and in the event we feel there are any issues with a product you have ordered, we will notify you about such delays and offer a refund if you so choose.
1. Product availability
We offer products for sale that are in stock or made to order. However, on occasion, we may be waiting for shipments from our suppliers. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive a product or parts thereof from our supplier. In these circumstances, we will notify you by email and refund any payment made by you within 30 days of being advised that products become unavailable. We make no representation or warranty, express or implied, as to, and assume no responsibility for, the availability of products on our website.
2. Pricing
Prices for our products listed on the website are exclusive of taxes. These prices are subject to change at any time at our sole discretion.
Acceptance of Order & Payment
In short: We will keep you updated every step of the way by sending you email acknowledgments and confirmations regarding your order. Further, all payments are managed through PayPal, our payment partner.
1. Order acknowledgment
Once you have successfully placed your order on the website, we will send you an email acknowledging the details of your order. Please note that this email is not an acceptance of your order, just a confirmation that we have received your order.
2. Order acceptance and dispatch
Acceptance of the order and completion of the contract between you and UPJ will be confirmed when we dispatch the products you have ordered to you. Upon dispatch, we will send you a confirmation that your order has been dispatched along with the tracking number. The sale contract is therefore concluded in the United Arab Emirates.
3. Payment methods
Before purchasing a product from the website, you may be required to add a payment method to your account. Storage of payment details and processing of payments for products on the website is managed through PayPal, a third-party payment services provider. You must agree to the PayPal terms of service to make purchases.
4. Accepted payment methods
Payment can be made by Visa, MasterCard, and any other methods which may be clearly advertised on the website from time to time and which are accepted by PayPal. Once the transaction is complete, the payment will be debited and cleared from your account and you will then be redirected to the website. You agree and acknowledge that the credit or debit card which is being used to make such purchases on the website is either yours or you are legally authorized to use it.
5. Payment authorization
If the issuer of your credit or debit card refuses to authorize payment, we will neither be responsible nor liable for any delay or non-delivery of your orders.
6. Third-party authority
Neither our third-party payment services provider nor our nominated courier has the authority to accept an order on behalf of UPJ.
7. Right to refuse order
We reserve the right not to accept or fulfill your order in the event that (i) we are unable to obtain authorization for payment, (ii) shipping restrictions apply to a particular product, (iii) the product ordered is out of stock or does not satisfy our quality control standards, or (iv) that you do not meet the eligibility criteria or otherwise breach this agreement. Further, we may refuse to process your order for any other reason or refuse service at any time at our sole discretion. We will not be liable to you or any third party in this respect.
8. Pricing errors
While we try and make sure the details on our website are current and accurate, we may from time to time discover errors including in the pricing of products. In the event there is an error in the pricing of a product in your order, we will let you know as soon as practicable. However, we shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and we reserve the right, at our sole discretion, to cancel such an order that has been accepted. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant component of your order has been canceled. If you have already paid for the products, we shall refund the full amount as soon as practicable.
9. Order security
We take reasonable care to keep the details of your order and payment secure. However, in the absence of any gross negligence on our part, we are not responsible nor liable for any loss you may suffer if a third party procures unauthorized access to any data you provide us when accessing or ordering from the website.
Cancellation
In short: Generally, you may cancel your purchase for a full refund if such purchase has not been dispatched yet. In the event your purchase has been dispatched, you will need to go through our return and refund policy set out in clause 11 of these terms and conditions. Further, in cases where your purchase is customized (e.g. engraving), you will not be entitled to cancel your order, and will also need to go through our return and refund policy set out in clause 11 of these terms and conditions.
1. Cancellation before dispatch
In the event you purchase a product on the website, you may cancel the order and receive a full refund provided that:
- Your purchase has not yet been dispatched; and
- Your purchase is not customized in any manner, as confirmed by us at our sole discretion.
2. Cancellation after dispatch
In the event you purchase a product that has been dispatched or is customized in any manner, as confirmed by us at our sole discretion, and you wish to return such purchase, you will be required to follow our refund and return policy as set out in clause 11 of these terms and conditions.
Delivery & Insurance
In short: We offer worldwide complimentary shipping! However, please note that depending on local regulations where products are delivered, you may be responsible to pay import duties and taxes. Further, we strive to deliver your products within 15 business days for international orders and within 7 business days for orders within the United Arab Emirates. We understand that you may need products earlier on account of special occasions. In such cases, please contact us at info@vikjethwani.com and we will try and accommodate your requests!
1. Complimentary shipping
We offer complimentary shipping within United Arab Emirates and internationally. However, please note that depending on the local regulations in the region which products are delivered, you may be responsible to pay import duties or taxes, customs duties or taxes, other duties, taxes or fees prior to delivery, which may cause delays in receiving your products. Further, in the event you fail to pay any such duties or taxes, or any payment associated with delivering such products to you, we will have such products returned to us, and, notwithstanding anything to the contrary in this agreement, you will not be entitled for any refund or exchange.
2. Responsibility for duties and taxes
UPJ is neither responsible nor liable for any such fees, duties or taxes and UPJ is neither responsible nor liable for any delays in delivery on account of payment
